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Frequently Asked Questions
How long does delivery take?
How long does delivery take?
We offer a delivery time of 2-6 business days, starting from the day after you place your order.
What delivery options are there?
What delivery options are there?
The specific delivery partner depends on the size of your order, which you can see at checkout.
How much does delivery cost?
How much does delivery cost?
Orders over €59 qualify for free delivery, while orders under €59 incur a delivery cost of €5.9.
How can I track my package?
How can I track my package?
Once your order has been shipped, we will send you a tracking link via email after it has been picked up by the shipping company. It may take up to 48 hours for the tracking link to become active. If you have any problems tracking your package, please contact us.
Do I have to pay customs duties or taxes?
Do I have to pay customs duties or taxes?
No, you will not have to pay customs duties. Your package will arrive fully customs cleared.
Can I return my order?
Can I return my order?
We offer a 14-day return policy for products. The item must be in its original packaging and in new, unopened condition.
How do I return my order?
How do I return my order?
To initiate a return, please use the link below to register your return. Once you have registered your return, we will send you an email with the necessary instructions and our address details.
How do I return my order?
How do I return my order?
The package must be repackaged exactly as it was when you received it from us.
Does it cost anything to return goods?
Does it cost anything to return goods?
Yes, you are responsible for the return shipping of DKK 129.
Can I exchange my item?
Can I exchange my item?
If you wish to exchange your item for another product, please contact us to arrange this. You are responsible for any price difference and shipping costs associated with the exchange.
What should I do if I receive damaged or defective goods?
What should I do if I receive damaged or defective goods?
If your item is damaged or defective, please contact us immediately so we can resolve the issue. We may request photos of the damaged or defective item before processing a refund or exchange.
What happens if I don't pick up my package?
What happens if I don't pick up my package?
If you do not pick up your package and it is returned to us, a fee of DKK 129 will be charged to cover shipping, handling and restocking of the products.
What payment methods are accepted?
What payment methods are accepted?
We accept Visa, MasterCard, Klarna and American Express for a secure and convenient shopping experience.
Are my payment details secure?
Are my payment details secure?
Absolutely. We prioritize the security of your payment information to ensure a safe transaction process.
Can I pay by invoice?
Can I pay by invoice?
Yes, you can pay by invoice using Klarna.
How can I buy a gift card?
How can I buy a gift card?
You can purchase a gift card directly from our website. Select the desired amount, add it to your cart, and proceed to checkout. The gift card will be sent to your email or can be mailed to the recipient.
Do gift cards expire?
Do gift cards expire?
Yes, our gift cards expire 12 months after the date of purchase. Please make sure to use them within this period.
Contact us
If you still haven't found the solution to your question, we're here to help. Feel free to email us with your questions and we'll respond quickly with the answers you need.